Line Inspector Acceptable Use Policy

Version: 1.0
Effective Date: 2026-05-29

This Acceptable Use Policy (“AUP”) applies to Customer and Authorized Users’ access to and use of the Line Inspector Service and is incorporated into the Terms of Service.

1. Introduction

This AUP describes prohibited uses of the Service. Violation of this AUP may result in suspension or termination of access to the Service in accordance with the Terms of Service.

Capitalized terms used but not defined in this AUP have the meanings given in the Terms of Service.

2. General Requirements

Customer and Authorized Users must:

• comply with Applicable Law and applicable regulations (including employment, labor, workplace monitoring, and data protection laws);
• maintain the security of accounts and credentials (including as described in Section 5);
• use the Service only for Customer’s internal business purposes; and
• ensure that Customer Data (including photos, notes, and location data) is collected and used lawfully, fairly, transparently, and proportionately.

3. Prohibited Uses

Customer and Authorized Users must not (and must not allow any third party to):

3.1 Illegal, Harmful, or Abusive Activity

• use the Service in violation of any law or regulation;
• upload, store, transmit, or otherwise process content that is unlawful, infringing, deceptive, threatening, harassing, hateful, or otherwise harmful;
• use the Service to stalk, harass, or conduct invasive monitoring beyond legitimate workforce management purposes;
• use the Service to exploit or harm minors; or
• use the Service for discriminatory or unlawful employment practices.

3.2 Security and Integrity Violations

• attempt to gain unauthorized access to the Service, other accounts, or systems;
• probe, scan, or test the vulnerability of the Service or bypass any security or authentication measures (including any penetration testing or security assessments) without our prior written authorization;
• introduce malware, ransomware, worms, or other malicious code;
• interfere with, disrupt, or overload the Service (including via denial-of-service attacks);
• circumvent usage limits or access controls; or
• use the Service in a way that could compromise the confidentiality, integrity, or availability of Customer Data or the Service.

3.3 Resource Abuse

• use the Service in a manner that materially impairs other users’ access to the Service or the Service infrastructure;
• send spam or unsolicited bulk communications through the Service;
• use bots, scrapers, or automated methods to access the Service without authorization;
• use any API, integration, or automated interface in a manner that exceeds permitted limits or is intended to circumvent controls or restrictions; or
• use the Service for cryptocurrency mining or other computationally intensive tasks unrelated to workforce management.

3.4 Reverse Engineering and Competitive Use

• reverse engineer, decompile, disassemble, or attempt to derive source code from the Service except to the extent expressly permitted by law;
• copy, modify, create derivative works of, or resell the Service;
• access or use the Service to build a competing product or service;
• use the Service to benchmark, measure performance, or publicly disclose comparative results without our prior written consent; or
• remove or obscure proprietary notices.

3.5 Safety-Critical or High-Risk Use

• use the Service for safety-critical applications, navigation, aviation, vehicle operation, emergency response, medical applications, or any use where failure could result in personal injury, death, or property damage; or
• rely on GPS/map layers/location information from the Service for navigation or safety decisions.

The Service is not designed or intended for use in safety-critical environments and must not be relied upon where failure could lead to harm.

3.6 Sensitive Data (Special Categories) Without Safeguards

• upload or process Special Categories of Personal Data (GDPR Article 9) or criminal offence data (GDPR Article 10) unless strictly necessary and Customer has ensured a lawful basis and appropriate safeguards; or
• upload or process Personal Data in a way that violates Customer’s obligations as a controller under applicable data protection laws.

3.7 Export Control and Sanctions

• use the Service in violation of applicable export control, sanctions, or trade compliance laws; or
• access or use the Service from jurisdictions subject to comprehensive sanctions or embargoes in violation of applicable law.

4. Customer Responsibilities for Workforce Data

Because Line Inspector may involve employee/contractor location tracking and photo documentation, Customer must:

• define legitimate, specific, and documented purposes for workforce monitoring;
• provide appropriate notices to its workforce and others as required by law;
• implement appropriate policies and lawful bases for location tracking and documentation;
• avoid disproportionate monitoring, including off-hours tracking unless lawful and necessary;
• consider and complete a DPIA or similar assessment where required;
• avoid relying on worker consent as the default lawful basis where the employment relationship means consent is not freely given;
• configure the Service in a way that is proportionate to Customer’s business needs; and
• respond to data subject rights requests as the controller, with our assistance as described in the Data Processing Agreement.

The Service is a configurable tool and does not independently determine how monitoring features are used. Customer is solely responsible for configuring and using the Service in compliance with applicable employment, workplace monitoring, and data protection laws. The Company does not monitor or control the legality of Customer’s use of workforce monitoring features.

5. Account Security Responsibilities

Customer is responsible for maintaining the security of its accounts and Authorized Users. Customer must:

• use strong, unique passwords for all user accounts;
• enable multi-factor authentication (MFA) where available;
• promptly deactivate accounts for users who no longer require access (including terminated employees/contractors);
• promptly report suspected unauthorized access or security incidents to support@lineinspector.com; and
• regularly review and update user access permissions.

6. Reporting Violations

If you become aware of misuse, security issues, or suspected vulnerabilities, notify us at support@lineinspector.com. Do not publicly disclose security vulnerabilities without giving us a reasonable opportunity to investigate and remediate.

Any security testing or vulnerability scanning must be conducted only with our prior written authorization.

7. Enforcement

We may investigate suspected violations of this AUP. Where reasonably appropriate, we will seek to address violations through proportionate measures, which may include warnings, temporary restrictions, or requests to remediate, before suspension or termination.

We will scope enforcement to the affected users, accounts, or data where reasonably feasible.

We are not obligated to provide prior notice before taking enforcement action, particularly where we reasonably believe it is necessary to prevent or respond to illegal activity, security threats, or imminent harm. Where we take enforcement action without prior notice, we will provide notice to Customer as soon as reasonably practicable after the action.

Enforcement action does not waive Customer’s rights to export and deletion of Customer Data as set out in the Terms of Service and the Data Processing Agreement, except where access to specific Customer Data is restricted because of a legitimate legal or security risk; in such cases we will work with Customer in good faith to enable lawful access or transfer as soon as the risk is resolved.

We are not liable for any suspension, restriction, or termination taken in accordance with this AUP and the Terms of Service.

8. Changes to This AUP

We may update this AUP from time to time. Material changes will be handled in accordance with the change process described in the Terms of Service.