Version: 1.0
Effective Date: 2026-05-29
These Terms of Service (“Terms” or “ToS”) govern access to and use of the Line Inspector cloud software service (the “Service”) provided by Mobile Worker Systems Sweden AB (“Company”, “we”, “us”, “our”) to the customer entity identified in an applicable Order Form (“Customer”, “you”).
These Terms are intended for business (B2B) use only.
By accessing or using the Service, creating an account, or paying for a subscription, Customer agrees to be bound by these Terms and all documents incorporated by reference (including the Data Processing Agreement, the Acceptable Use Policy, and the Privacy Policy). If Customer does not agree to these terms, Customer must not access or use the Service. If Customer is entering into this agreement on behalf of a company or other legal entity, Customer represents that they have the authority to bind such entity to these terms.
“Acceptable Use Policy” or “AUP” means the Acceptable Use Policy available at Acceptable Use Policy.
“Applicable Law” means all laws, regulations, and legally binding requirements applicable to a party in connection with its obligations and activities under these Terms.
“Authorized User” means an employee, contractor, or other individual authorized by Customer to use the Service under Customer’s account.
“Customer Data” means data, content, and information submitted to the Service by or on behalf of Customer or its Authorized Users, including Personal Data.
“Data Processing Agreement” or “DPA” means the data processing agreement available at Data Processing Agreement.
“Effective Date” means the date Customer first accesses or uses the Service, or the effective date specified in the applicable Order Form, whichever is earlier.
“Fees” means subscription fees and any other charges payable by Customer as specified in an Order Form.
“Order Form” means the commercial document that specifies Customer’s subscription details (including number of users, term, pricing, and any special terms). An Order Form may be, for example, a signed quote/proposal PDF, an email acceptance of a quote, a portal checkout confirmation, or an enterprise contract addendum.
“GDPR” means Regulation (EU) 2016/679 (General Data Protection Regulation).
“Personal Data” has the meaning given in the GDPR.
“Privacy Policy” means the privacy policy available at Privacy Policy.
“Subscription Term” means the subscription period specified in the applicable Order Form.
“Third-Party Services” means third-party applications, services, infrastructure, networks, or integrations that interoperate with, are used in connection with, or are not provided by us.
The Service is a cloud-based workforce management solution that includes a mobile application (iOS/Android) for field workers and a web-based administration portal. Features may include (depending on Customer’s configuration): task and work order management, GPS location tracking, photo capture/documentation, and reporting.
We may modify, update, or discontinue any part of the Service from time to time. We will use reasonable efforts to provide advance notice of material changes where practicable.
The Service may interoperate with or enable access to Third-Party Services. Customer’s use of Third-Party Services is subject to the applicable third party’s terms and privacy policies. The Company does not control and is not responsible for Third-Party Services and does not provide warranties, support, or liability for Third-Party Services.
Customer acknowledges that certain elements of the Service rely on infrastructure provided by Sub-processors as described in the DPA.
Customer is responsible for: (a) the acts and omissions of Authorized Users; (b) maintaining the confidentiality of account credentials; and (c) promptly notifying us of any suspected unauthorized access.
Customer will ensure Authorized Users comply with these Terms and the AUP. Customer is responsible for ensuring it has all necessary rights and legal bases to provide Customer Data (including any Personal Data) to the Service and to instruct us to Process it.
Customer is responsible for maintaining appropriate security of its devices, user access, and configurations used with the Service.
Customer and Authorized Users must comply with the AUP. We may suspend or terminate access to the Service for violations of the AUP or these Terms.
Customer is responsible for its compliance with Applicable Law in connection with its use of the Service, including employment, labor, surveillance/workplace monitoring, data protection, and electronic communications laws.
For workforce monitoring features such as GPS location tracking, Customer is responsible for defining legitimate and specific purposes, providing required notices to workers and other affected individuals, selecting an appropriate lawful basis, assessing proportionality, and implementing any required policies, consultation, DPIA, or other safeguards. Customer should not rely on worker consent as the default lawful basis where Applicable Law makes consent inappropriate because of the employment relationship.
The Service is a configurable tool, and the Company does not control or determine how workforce monitoring features are used by Customer.
The Service is a workforce management tool and is not designed, intended, or certified for use in safety-critical applications, including but not limited to: navigation, aviation, vehicle operation, emergency response, medical applications, or any use where failure could result in personal injury, death, or property damage. Customer acknowledges that map layers, GPS data, and other location information provided through the Service may contain errors, inaccuracies, or delays and must not be relied upon for navigation or safety purposes.
As between the parties, Customer owns Customer Data. Customer grants us a limited, non-exclusive, worldwide license to host, copy, transmit, process, and display Customer Data only as necessary to provide, support, and secure the Service in accordance with these Terms and the DPA. Service improvement use of Customer Data is limited as described in Section 6.5 and the DPA.
We do not sell Customer Data.
To the extent we Process Personal Data on Customer’s behalf, the DPA applies and is incorporated into these Terms by reference. Customer and the Company agree that the DPA governs such Processing.
Where we act as a controller of Personal Data (for example, for account administration contacts, billing contacts, website visitors, and support communications), our Processing is described in the Privacy Policy.
6.5.1 Processing to Provide and Secure the Service. The Company Processes Customer Data only as necessary to provide, support, and secure the Service in accordance with Customer’s documented instructions and the DPA. This includes operation of features, security monitoring, abuse prevention, and troubleshooting that are part of providing the Service.
6.5.2 Anonymous Statistics. The Company may create and use anonymous, aggregated statistics derived from Customer Data (“Anonymous Statistics”) to measure Service usage, identify improvements, and produce internal reports. Anonymous Statistics means data that, alone or in combination with other reasonably available information, does not identify and is not reasonably capable of identifying Customer, any end user, or any data subject. The Company applies a documented anonymization process before any such own-purpose use, and will not attempt to re-identify the resulting Anonymous Statistics.
6.5.3 No AI/ML Training Without Separate Agreement. The Company will not use Customer Data, or any pseudonymous or de-identified data derived from Customer Data, to train, fine-tune, or improve machine learning models or generative AI features unless Customer separately and expressly agrees in writing (for example, in an Order Form addendum that specifies the data categories, purposes, retention, and safeguards). Anonymous Statistics created under Section 6.5.2 are not Customer Data and are not subject to this restriction.
6.5.4 Opt-Out. Customer, through its account administrator, may opt out of Section 6.5.2 (creation of new Anonymous Statistics from Customer Data) at any time by emailing support@lineinspector.com. The Company will give effect to the opt-out within a reasonable period of receipt. The Company is not required to remove or recalculate Anonymous Statistics created before the opt-out takes effect.
Unless Customer requests earlier deletion, we will retain Customer Data for up to ninety (90) days after termination to allow export or reinstatement, after which we will delete or anonymize Customer Data in accordance with our deletion procedures, subject to residual backup retention as described in the DPA. Customer’s rights to export Customer Data and to request switching assistance are described in Section 6.7.
6.7.1 Self-service Export. During the Subscription Term and the post-termination retention period in Section 6.6, Customer may export Customer Data using available Service functionality. Self-service exports produce Customer Data in structured, commonly used, machine-readable formats (for example CSV, JSON, ZIP archives), covering identity/contact data, work order and operational data, location data, images and files, and other Customer Data submitted through the Service.
6.7.2 Switching Assistance. Customer may request reasonable assistance from the Company to (a) export Customer Data beyond available self-service tools, (b) transition Customer Data to another provider, an alternate Company service, or an on-premises environment, and (c) authorize a Customer-designated third party to receive Customer Data on Customer’s behalf, subject to reasonable identity verification.
6.7.3 Process and Timeline. Following Customer’s written switching request, the Company will (i) acknowledge the request within a reasonable time, (ii) begin reasonable assistance within thirty (30) days, and (iii) complete the requested export and assistance within ninety (90) days, except where Customer agrees to a different timeline or the volume or complexity reasonably requires longer. Exported copies remain available for retrieval by Customer or Customer’s designated recipient for at least thirty (30) days after delivery, after which they are deleted in accordance with Section 6.6 and the DPA. The Company will apply the same security measures to export delivery (including encryption in transit) as apply to the Service itself, and will use reasonable efforts to maintain Service continuity during switching.
6.7.4 Charges. Self-service exports are included in the Subscription fees. Substantial Company assistance under Section 6.7.2 may be charged at reasonable time-and-materials rates, agreed in advance where practicable. The Company will not impose charges in excess of the cost of providing the assistance. From 12 January 2027, when the EU Data Act’s phase-out of switching charges applies, the Company will comply with applicable Data Act requirements on switching charges, including the phase-out of switching charges to the extent required by law for affected services and Customers.
6.7.5 Reasonable Exceptions. Customer’s rights under this Section 6.7 are subject to (a) reasonable verification of Customer’s identity and authorization, (b) Customer’s payment of undisputed Fees due at the time of the request, (c) protection of the Company’s intellectual property, trade secrets, and security information, provided this is not used to block export of Customer Data itself, and (d) third-party restrictions that genuinely apply to the underlying data (for example, separate map-provider licenses).
Customer’s subscription details, including fees and term, are set out in the applicable Order Form. Unless the Order Form states otherwise, the minimum Subscription Term is one (1) year.
Unless the Order Form states otherwise, subscriptions automatically renew for successive one-year terms. To prevent renewal, Customer must provide written notice of non-renewal at least thirty (30) days before the end of the then-current term.
Customer will pay all fees specified in the Order Form. Fees are exclusive of taxes, and Customer is responsible for all applicable taxes (excluding taxes on the Company’s net income).
Unless the Order Form states otherwise: (a) Fees are billed annually in advance, and (b) invoiced Fees are due within thirty (30) days of the invoice date.
Customer may dispute an invoice in good faith by providing written notice with reasonable detail within fifteen (15) days of the invoice date; the parties will work in good faith to resolve the dispute. Amounts not disputed are due as stated in the Order Form (or, if not stated, within thirty (30) days of invoice date).
If Customer fails to pay undisputed Fees when due, we may (a) charge interest on overdue amounts at the lower of 1.5% per month or the maximum rate permitted by Applicable Law, and (b) after fourteen (14) days of non-payment following written notice, suspend access to the Service until payment is made. Customer will reimburse reasonable costs of collection where permitted by Applicable Law.
We may change prices upon renewal with at least sixty (60) days prior notice. Price changes will not apply to the then-current term unless otherwise agreed in writing.
Except as expressly stated in these Terms or the DPA, fees are non-refundable and payable in accordance with the Order Form.
Support is provided by email at support@lineinspector.com. We will use commercially reasonable efforts to respond to support requests, but response times and resolutions are not guaranteed.
We may perform scheduled or unscheduled maintenance on the Service at any time. While we endeavor to perform maintenance during off-peak hours and to provide advance notice when practicable, we are not obligated to do so. The Service may be temporarily unavailable during maintenance periods. The Company shall not be liable for any downtime, interruption, or degradation of the Service resulting from maintenance, updates, or circumstances beyond our reasonable control, including outages or interruptions caused by third-party infrastructure providers.
Each party (“Receiving Party”) will protect the other party’s (“Disclosing Party”) Confidential Information using at least the same degree of care it uses to protect its own confidential information of similar nature, and no less than reasonable care. The Receiving Party may use the Disclosing Party’s Confidential Information only to perform under these Terms and may disclose it only to personnel and contractors who have a need to know and are bound by confidentiality obligations.
“Confidential Information” means non-public information disclosed by a party that is designated as confidential or that a reasonable person should understand to be confidential, including Customer Data and the Service.
Confidential Information does not include information that the Receiving Party can demonstrate: (a) is or becomes publicly available through no breach of these Terms; (b) was rightfully known by the Receiving Party before receipt from the Disclosing Party without an obligation of confidentiality; (c) is rightfully received from a third party without breach of any obligation of confidentiality; or (d) is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information.
If the Receiving Party is required by law or court order to disclose Confidential Information, it may do so provided it (to the extent legally permitted) gives the Disclosing Party prompt notice and cooperates with the Disclosing Party’s reasonable efforts to seek confidential treatment or limit the scope of disclosure.
Where the Company receives a legally binding request from a public authority for disclosure of Customer Data, the Company will assess the request and, where reasonably appropriate, challenge unlawful or disproportionate requests. Where permitted by law, the Company will make reasonable efforts to notify Customer before disclosure.
The Service (including all software, interfaces, designs, and documentation) and all related intellectual property rights are owned by the Company and its licensors. Subject to Customer’s compliance with these Terms, the Company grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the Subscription Term for Customer’s internal business purposes.
Customer will not (and will not permit anyone to): (a) reverse engineer, decompile, disassemble, or attempt to derive source code from the Service; (b) copy, modify, or create derivative works of the Service except as expressly permitted by law; (c) interfere with or disrupt the Service; or (d) access the Service to build a competing product or service.
If Customer provides non-confidential suggestions, ideas, or feedback regarding the Service (“Feedback”), Customer grants the Company a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate Feedback without restriction and without obligation. Feedback marked or designated as confidential by Customer is not subject to this license and is treated as Customer’s Confidential Information.
Customer represents and warrants that it has all necessary rights, permissions, and legal bases to provide Customer Data (including Personal Data) to the Service and to permit the Company and its Sub-processors to Process Customer Data as contemplated by these Terms and the DPA.
EXCEPT AS EXPRESSLY SET FORTH IN AN ORDER FORM OR OTHER WRITING WE AGREE TO, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT CUSTOMER DATA WILL BE ERROR-FREE OR COMPLETE.
Customer assumes full responsibility for determining the suitability of the Service for Customer’s intended use. Customer is solely responsible for all decisions and actions taken based on information obtained through the Service, including any operational, navigational, or safety-related decisions. To the maximum extent permitted by Applicable Law, and subject to Section 12 (Limitation of Liability), the Company shall have no liability for any claims, damages, or losses arising from Customer’s use of the Service in connection with field operations.
The Company does not provide legal advice or assess Customer’s compliance with Applicable Law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, OR GOODWILL, OR FOR DATA LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms limits liability that cannot be limited under Applicable Law, including liability for death or personal injury caused by negligence, fraud, or wilful misconduct.
The parties agree that the limitations of liability in this Section 12 reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties.
Customer will defend, indemnify, and hold harmless the Company and its affiliates, directors, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Customer Data; (b) Customer’s or an Authorized User’s use of the Service in violation of these Terms, the AUP, or Applicable Law; or (c) Customer’s breach of its representations or warranties.
The indemnified party must (a) promptly notify the indemnifying party of the claim, (b) allow the indemnifying party to control the defense and settlement (except the indemnifying party may not settle any claim in a manner that admits fault or imposes obligations on the indemnified party without the indemnified party’s prior written consent), and (c) provide reasonable cooperation at the indemnifying party’s expense.
Customer grants the Company a limited, non-exclusive license to use Customer’s name and logo solely to identify Customer as a customer of the Service in marketing materials (including the website and sales/marketing presentations) and customer lists. Customer may opt out or request removal at any time by emailing support@lineinspector.com. Within 30 days of receiving such request, the Company will stop using Customer’s name and logo and will remove them from the website and other marketing materials under the Company’s control. The Company is not required to recall or modify materials that were created or distributed before the opt-out request. This clause does not permit the Company to publish Customer testimonials, case studies, performance metrics, or Customer Confidential Information without Customer’s prior written approval.
Either party may terminate these Terms (and any applicable Order Form) immediately upon written notice if the other party materially breaches these Terms and fails to cure the breach within thirty (30) days after receiving written notice. For non-payment, the suspension process in Section 7.4 applies; if Customer remains in non-payment for thirty (30) days after suspension under Section 7.4, the Company may terminate this agreement. The Company may terminate immediately for egregious security or AUP violations.
We may suspend or terminate access to the Service for non-payment (subject to the process in Sections 7.4 and 15.1), violations of the AUP, security reasons, or where required by law.
Upon termination, Customer’s right to access and use the Service will cease, except for limited access necessary to exercise Customer’s export and retrieval rights under Sections 6.6 and 6.7 during the post-termination retention period. Termination does not relieve Customer of its obligation to pay any Fees accrued prior to the effective date of termination. Sections that by their nature should survive will survive, including confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.
We may update these Terms from time to time by posting the updated Terms and updating the Effective Date. If we make material changes, we will also notify Customer’s account administrator (for example, by an in-Service notification or by email); we are not required to notify individual Authorized Users. Continued use of the Service after the effective date of the updated Terms constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Sweden, excluding its conflict of laws rules.
The parties will attempt in good faith to resolve any dispute arising out of or relating to these Terms through negotiations. If the dispute is not resolved within thirty (30) days after a party provides written notice of the dispute, either party may bring the dispute to the competent courts of Sweden, with the Stockholm District Court (Stockholms tingsrätt) as the court of first instance.
These Terms, together with the Order Form(s), the DPA, the AUP, and the Privacy Policy, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements and understandings on the same subject matter. In the event of conflict: (a) an Order Form prevails over these Terms for commercial terms explicitly stated in the Order Form; (b) the DPA prevails for Processing of Personal Data on Customer’s behalf; and (c) the AUP prevails for acceptable use restrictions.
Customer may not assign or transfer these Terms without the Company’s prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, provided the assignee agrees in writing to be bound by these Terms. The Company may assign these Terms in connection with a corporate reorganization, merger, acquisition, or sale of assets, or otherwise upon notice to Customer.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the provision will be modified to the minimum extent necessary to make it enforceable.
Any waiver must be in writing and signed by the waiving party. A waiver of any breach is not a waiver of any other breach.
The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, or agency relationship between the parties.
Except as expressly stated, there are no third-party beneficiaries to these Terms.
Customer will not use the Service in violation of applicable export control or sanctions laws. Customer represents that it is not named on any restricted party list and that it will not permit Authorized Users to use the Service in violation of such laws.
Neither party is liable for any delay or failure to perform due to events beyond its reasonable control (including natural disasters, epidemic or pandemic, acts of government, labor disputes, internet or telecommunications failures, or third-party service failures), provided it uses reasonable efforts to mitigate the effect.
Notices under these Terms must be in writing. Notices to the Company should be sent to support@lineinspector.com (or another email address we specify). Notices to Customer will be sent to the email address associated with Customer’s account or stated in the Order Form.
These Terms are provided in English. If we provide a translation, the English version controls to the extent permitted by Applicable Law.
Company: Mobile Worker Systems Sweden AB
Website: https://www.lineinspector.com
Support: support@lineinspector.com
Info: info@lineinspector.com
Address: Timmervik 136, 442 91 Timmervik, Sweden
Registration No.: 556968-5976